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Rules of play
At Scramble Parkour, we prioritize safety while ensuring a fun and exciting experience for all.
Scramble is the first European-style play center inside the D.C. Metro area. Parents or guardians that bring children to the center remain responsible for them, just as if these parents or guardians were at an outdoor, public playground. Scramble and its employees strive to ensure the complete safety of all of our guests.
Parents or guardians are required to follow these general rules
It is the responsibility of parents or guardians to supervise and accompany children in Scramble with a maximum ratio of one adult for every six children six and older and one adult for every three children five and under.
The same ratios are applied for parties.
The parents or guardians must:
- Remain within the building at all times.
- Supervise their children at all times.
- Observe their children to ensure that they are capable of using the play activities safely.
- Explain the Rules of Play to their children and monitor their behavior.
Additional Rules of Play
- Scramble reserves the right, at its sole discretion and without any further explanation, to refuse entry to any person or family.
- Respect others and allow them to enjoy Scramble.
- Do not bring unwell children to Scramble. Children who begin feeling unwell are to be kept away from the play areas and other children. Scramble will ask families with children that are ill to leave – a free entry voucher will be issued for a future visit.
- Socks are required to be worn to play at Scramble. No shoes or bare feet allowed in the play areas.
- Arms and legs should be covered, particularly when using the slides.
- Remove jewelry, badges or pins, and any other sharp objects.
- Except by prior arrangement, no outside food or drink is allowed in to Scramble. Special food necessary for a medical reason and medicine is allowed.
- Items left are done so at your own risk. No liability will be accepted for loss, damage or theft of items wherever they might be left in Scramble.
- Scramble does not discriminate in any way and does not allow any discrimination by guests using Scramble. All guests will be treated equally and with respect.
- Scramble has a 3-strike policy: on strikes one and two the child will be asked to return to the family and the responsible parent or guardian will be told that redirection is required. On strike three, the family will be required to leave. No refund will be due.
- No face paint.
- No climbing on the safety nets.
- No smoking, vaping, or equivalent systems.
- No firearms or knives of any sort.
- No chewing gum, bubble gum, or other gum-like candy.
- No food or drink is allowed in the play areas.
- No glassware is allowed in the play areas.
- No pets.
- Scramble is a family entertainment center. Inappropriate behavior will not be accepted. Scramble reserves the right to ask families to leave without further explanation and at the sole discretion of Scramble. No refund will be due.
- Any threats to Scramble staff will not be accepted. Scramble will prosecute any person who mistreats a member of staff to the fullest possible extent. That person and family will be prohibited from returning to Scramble.
- We welcome service animals when accompanied by their owners. Scramble will help owners with service animals to enjoy all of the play activities. For the safety and comfort of all guests and the service animal, this may mean that we have to change the way in which some play activities are used for short periods. Service animals should wear protective covers over their feet when in the play areas.
FAQs
Find answers to common questions about your visit to Scramble Parkour
Your party reservation is good for 90 minutes of time inside the activity gym, followed by 60 minutes of food and drinks at a reserved table within the Union Station Cafe.
For safety, parties are play first / eat later. After your guests have left the activity gym and entered the Union Station Cafe for the food portion of your event, they will need to pay a new entry fee to re-enter the gym.
No. Outside entertainers, animals (service animals excluded), and professional photographers are strictly prohibited.
No. We do not allow table decorations of any kind inside of Scramble Parkour. Balloons are prohibited.
Yes! You may bring a professionally baked cake, or cupcakes in store packaging with the original food label. Please be ready to provide guests with food safety information when requested. We do not allow homemade cakes or ice cream. We do not provide onsite refrigeration storage or cake-cutting services – be sure to bring utensils to serve your cake. Party hosts must be present for cake deliveries completed by professional bakeries. We do allow candles and have lighters available upon request.
We encourage hosts to arrive 15-20 minutes before their scheduled event. This will provide our staff ample time to check in the host and review party details.
A team member can help you check your gift card balance at any Scramble location or by visiting our website. Please contact us via email with any questions, scrambleinfo@goscramble.com.
Yes! You can buy a Scramble gift card and use it any Scramble location. Just visit our Gift Cards page or purchase a physical gift card at any Scramble location - our staff will help you at the register.
Your paid entry is good for 90 minutes inside our activity gym.
We do not offer locker storage, so suggest leaving your high-priced valuables at home. We do offer unsecured cubbies for shoes.
Participants must wear the special socks provided by Scramble Parkour to use most of the attractions. Clean athletic shoes are required to use the Upper J Street section of the gym.
We do not allow outside food and drink. If you wish to seek a food related accommodation please discuss this with us in advance by emailing scrambleinfo@goscramble.com or at reception upon arrival so that we can consider your request for accommodation.
Yes! Scramble Parkour offers a full menu of meals, beverages, and snacks at our Union Station Cafe.
All of our locations are ADA accessible and we can make further accommodations on a case by case basis. We occasionally offer additional opportunities for those who need more time in our play and exercise environment. Please email us at scrambleinfo@goscramble.com to learn more.
There are many places to park in Shirlington Village, Scramble Parkour has it's own unreserved spaces on the tenant level of Quincy garage. Please respect other office users when parking your vehicles.
Scramble is always going to be busy on wet days, holidays and hot days. The best way to see this data is located on our google page.
Yes! Follow us on social media and sign up for our newsletter on our website to learn more!
Children aged 13 and under must be accompanied by an adult while using Scramble. This ensures that adults can supervise the children's activities and monitor their well-being. Children aged 14 and older may enjoy the facilities independently, but parents must remain local and provide a means of communication.
All adults must sign a waiver. Adults will sign a waiver for all accompanying children.
We welcome all ages, young and old. While most of our activities are suitable for everyone, some are tailored for specific age groups, such as our designated infant and toddler areas. For the safety and enjoyment of all guests, we kindly request that parents and guardians take a moment to familiarize children with these designated play areas
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LET'S TALK ABOUT THIS MODULE - CAN WE CUT? IF KEEP, WHAT DO WE WANT IT TO DO? Visit our gym in Shirlington, Virginia for an exciting parkour experience!
